EXCELLENCE THROUGH SERVICE PROGRAMMES

INFINITE POSSIBILITIES

Finding the WHY and understanding the HOW, making it an intrinsic motivation, is discovering Infinite Possibilities. Creating platforms for passion driven individuals aiming towards success with efficiency and effectiveness. Using Neuro Linguistic Programming and Coaching as well as many power tools and techniques to catalyse and empower individuals towards greater heights of achievements.

ATTITUDES FOR SERVICE

Successful organizations recognize that customer satisfaction is a result of a series of interconnected causes and disciplines and that customer loyalty drives profitability as well as growth. These positive experiences encourage a customer to champion for an organization. This module begins with helping you take 100% responsibility for yourself and the attitude you convey. Your attitude shows every time you come in contact with a customer. The challenge is to maintain a friendly, low pressure and high service environment for your customers and to keep yourself motivated, productive and service-oriented throughout the day.

OBJECTIVE	METHODOLOGY
Maintain a friendly, positive and enthusiastic outlook.	Content-Based Materials Lecture
See things from multiple points of view. Open-minded. Demonstrate flexibility when faced with changes at work.	Audio/Visual Aids
Maintain a friendly, positive and enthusiastic outlook.	Content-Based Materials Lecture
See things from multiple points of view. Open-minded. Demonstrate flexibility when faced with changes at work.	Audio/Visual Aids
Build on positive experiences to create customer loyalty and long-term relationships.	Negotiations and Case-Studies
Differentiate between positive and negative stress. Maintain a balanced attitude.	Practical Activities
Display a consistent ability to build solid relationships inside and outside the organization.	Discussion
Practice active listening supported with meaningful oral and written information.	Role-Plays and Presentations
Consistently direct situations and inspire people for an all-win environment.	Featuring Simulated Scenarios

ALWAYS
BE
CLOSING

When you want to sell ice to an Eskimo, you're going to have to first think like an Eskimo. Know your product, inside out. Understand your customer. Remove all competition. Make the sale. Pat yourself on your back.

There are many ways to close a sale and each technique has its own value and "time and place" to be most effective.

Is there anything preventing you from agreeing to this today?

Are you ready to move forward?

Have I done enough to earn your business?

OBJECTIVE	METHODOLOGY
Understand the different techniques of closing	Content-Based Materials Lecture
Provide better insight to closing of sales	Audio/Visual Aids
Strengthen Skills and Confidence in the Sales Workforce	Negotiations and Case-Studies
Demonstrating efficiency in the techniques	Practical Activities
Communicate Effectively with Co-Workers and Clients	Discussion
Enhance Efficiency and Customer Sale Service	Role-Plays and Presentations
Overcoming the barrier to closing sales	Featuring Simulated Meetings

STRESS MANAGEMENT

People experience stress when they do not believe that their resources for coping with obstacles are enough for what the circumstances demand. When we think the demands being placed on us exceed our ability to cope, we then perceive stress Stress management aims to control a person's levels of stress for the purpose of improving everyday functioning

OBJECTIVE
Realize the importance of stress management
Perception is projection
Strategies to manage stress
Breathing hard for good reason
Quality of life
Understanding the cause and effects of stress
Internal motivation

METHODOLOGY
VGVGY When was the last time you had a side splitting, eyes watering, good hearty laugh? In a challenging situation, have you ever wished you could pause time, take a step back, get some air and you know you’ll be better prepared to face it? There is an easy way to do so… to be in a better state… nothing required except an open mind and a desire to be happy…

CORPORATE IMAGE & ETIQUETTE

This program provides a holistic form of grooming and image to the participants where they learn to easily transform their image, looks and confidence level. The intention is to be in line with the positive transformation of the whole organization. This program will be excellent for those who want to learn how to carry themselves professionally at work, during meetings, when meeting with local and international clients, at events and how they project their image

OBJECTIVE
Understand the importance of change
Understand the importance of transformation of oneself
Learn the tools to improve his or her image
Learn techniques to empower oneself
Learn techniques for breaking limitations
Improve his or her image with confidence
How to deal with people at various occasions

METHODOLOGY
This course will be conducted via mini-lectures, discussion, exercises and role play, with grooming, transformation, imagery, enhancement and colours.

BUILDING EFFECTIVE COMMUNICATION

The key to driving results largely depends on the way we communicate However, mastering effective communication has always been one of the greatest challenges for most organization, the customer fronting groups. While the basic dynamics of communication has been the subject of most training modules, the advancement of technology has taken this topic to another more complicated level. In the eyes of competition, the ability to influence and sell is pivotal in getting results and sustaining the competitive advantage.

This program is designed to give a fresh perspective to communication in the millennium era, while raising the awareness of those who need to manage the present working generation.

It anchors on some basic rules that were used by some world class communicators, simple yet effective when used in the right context. It helps to raise the level of awareness that communication in the advancement of technology has to be faster where precision is key. The profitability of an organization rests on the effective and punch line communication of the staff.

OBJECTIVE	METHODOLOGY
Understand the effects of technological advancement on communication and how to handle the situation.	Icebreaker Session, Real-Time Case Studies (Examples not Samples)
Understand the dynamics and mindset of the present working generations.	Experiential Learning & Role Plays
Understand the basic dynamics of communication and its evolution and devolution in the millennium era.	Videos & Games, Participative Discussion & Exercises
Apply basic rules proven to be effective in raising their communication level to the next level.
Apply the basic rules to improve influencing and selling skills
Apply the basic success principles in effective communication to stand out in competition.